Your service was excellent and you helped with so much. You were attentive to all our needs and requests and everything was carried out with respect and courtesy.
Thank you so much”
Your professional approach and manner meant that you took us through the whole process at a difficult time with a kind guiding hand. We also greatly appreciated that you personally kept in touch and were at our side at every stage from the start right through to the scattering of her ashes.
We will always be grateful to you and once again thank you for everything that you did.”
From the moment she was taken from Astell to your own chapel and then the Chapel at the Crematorium I was aware she was with someone who cared. And that means a lot.
We wish you all continued success in all you do for people who find themselves in your care.”
It was an emotional day but your help and professionalism made it a lot easier. It all went very smoothly and many people commented on what a lovely service it was. Dad would have been proud with the send off and celebration of his life.
Please pass on our thanks to the members of your team involved in the organisation of it all and for the extra special attention to detail that was given.”
It went very well thanks to all your work and that of your people on the day. Very courteous, helpful and well organised…it could not have been done better!
Please pass on our gratitude to all your people and thanks for organising the funeral at such short notice, much appreciated.
The Royal Oak was a wonderful venue and they also did us a great service and the food and drink.
Thanks again and appreciated your help with all the arrangements.”
From our very first meeting, she was professional, efficient and respectful and I cannot praise her highly enough. She went way beyond the call of duty, often staying on late to deal with some last minute detail and it was great weight off our minds to know that we could leave everything to her, and be confident that it would all be sorted out.
It is of course a very distressing time for everyone concerned, but all of your staff made it as good as it possibly could be.
Thank you very much.”
Everything you did was kind and respectful and we all felt so comfortable and not rushed at all. I’m so glad that we chose Alexander Burn and that you were our contact, Ewan you have honestly made a really horrible time bearable and I can’t thank you enough for that.
Thank you again for everything.”
My saving grace in the weeks that followed was Alexander Burn Funeral Directors. They handled everything and walked us through the whole process from the moment my mom passed away to the end of the funeral with sensitivity and care. Will and Goe in the Cheltenham office were so sweet and professional and made every quirky request my family and I had a reality. They were creative and went above and beyond for us and the funeral was perfect. Alexander Burn, himself, was also at the funeral and was a very warm presence. I am so impressed by how Alexander Burn Funeral Directors handled everything during such a difficult time and would recommend them highly.”
We especially would like to give thanks to Kim who was always at the end of the phone to answer all our questions and guide us through the whole process. She did so with patience and understanding and compassion. It has made the whole thing bearable. For recommending a printer and florist who were just perfect too. To Will who lead us through everything on the day and was so kind to us and calm which made it all seem better.
To Ewan for speaking on our behalf at Mum’s service. He did so with such empathy and kindness and professionalism. His own personal twist on everything made the event much more uplifting and although we were sad he got it that we wanted to celebrate Mum’s life and try not to be sad she has gone. Everybody who attended said it was a beautiful service and Mum would have been proud of what we had all done.
It has been a very sad time but thanks again for making it bearable and the best it could be for our lovely Mum and all who attended that day.
Even the sun came out …. now how did you do that???!!! Amazing!”
