It went very well thanks to all your work and that of your people on the day. Very courteous, helpful and well organised…it could not have been done better!
Please pass on our gratitude to all your people and thanks for organising the funeral at such short notice, much appreciated.
The Royal Oak was a wonderful venue and they also did us a great service and the food and drink.
Thanks again and appreciated your help with all the arrangements.”
From our very first meeting, she was professional, efficient and respectful and I cannot praise her highly enough. She went way beyond the call of duty, often staying on late to deal with some last minute detail and it was great weight off our minds to know that we could leave everything to her, and be confident that it would all be sorted out.
It is of course a very distressing time for everyone concerned, but all of your staff made it as good as it possibly could be.
Thank you very much.”
Everything you did was kind and respectful and we all felt so comfortable and not rushed at all. I’m so glad that we chose Alexander Burn and that you were our contact, Ewan you have honestly made a really horrible time bearable and I can’t thank you enough for that.
Thank you again for everything.”
My saving grace in the weeks that followed was Alexander Burn Funeral Directors. They handled everything and walked us through the whole process from the moment my mom passed away to the end of the funeral with sensitivity and care. Will and Goe in the Cheltenham office were so sweet and professional and made every quirky request my family and I had a reality. They were creative and went above and beyond for us and the funeral was perfect. Alexander Burn, himself, was also at the funeral and was a very warm presence. I am so impressed by how Alexander Burn Funeral Directors handled everything during such a difficult time and would recommend them highly.”
We especially would like to give thanks to Kim who was always at the end of the phone to answer all our questions and guide us through the whole process. She did so with patience and understanding and compassion. It has made the whole thing bearable. For recommending a printer and florist who were just perfect too. To Will who lead us through everything on the day and was so kind to us and calm which made it all seem better.
To Ewan for speaking on our behalf at Mum’s service. He did so with such empathy and kindness and professionalism. His own personal twist on everything made the event much more uplifting and although we were sad he got it that we wanted to celebrate Mum’s life and try not to be sad she has gone. Everybody who attended said it was a beautiful service and Mum would have been proud of what we had all done.
It has been a very sad time but thanks again for making it bearable and the best it could be for our lovely Mum and all who attended that day.
Even the sun came out …. now how did you do that???!!! Amazing!”
