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What to say when someone dies (plus 5 phrases to avoid)

When someone dies, it’s never easy to think of the right words to say. Finding suitable words of sympathy can be a challenge, whether the deceased is a family member, close friend, or a distant acquaintance. You may be worried about sounding cliché or upsetting the person who is grieving. We offer some thoughts and ideas to help you decide what to say when someone dies, as well as sharing some common phrases that should be avoided.

Categories: Help & Advice
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5 things to say when someone dies

I’m sorry for your loss

Although this simple phrase may appear trite, it can be extremely effective at expressing your sympathy. When someone is grieving the loss of their loved one, it’s important to acknowledge what they are going through, instead of tiptoeing around the subject. Other variations of this phrase could include:

  • “I’m sorry for what you’re going through.”
  • “I’m so sorry to hear about your Mum.”

I’m here for you

Let your friend or family member know that you’re there to offer support throughout the grieving process. These comforting words offer a sense of reassurance; even if the individual doesn’t want your support initially, we guarantee they will appreciate the gesture. You could also say:

  • “I’m here for you throughout this difficult time.”
  • “I’m always at the end of the phone if you need somebody to talk to.”

My favourite memory of [insert name] is…

One of the most heartfelt gestures you can offer a grieving person is to share a memory of their loved one. Hearing a new story about their beloved can bring a moment of joy amongst the sadness, and offer comfort in knowing that their spouse or family member touched the lives of others. Ensure that the memory you share is positive – for example:

  • “I loved your Dad’s laugh; it never failed to light up the room.”
  • “I’ll always remember that holiday we enjoyed in Portugal together.”

It’s OK not to be OK

If your friend or family member is beginning to open up, make sure you remind them that it’s okay to feel sadness and pain. This will help them feel heard and come to terms with the rollercoaster of emotions associated with grieving. You could also use this opportunity to remind them that there are no time limits to grief by saying something like:

  • “Don’t worry if you’re not feeling up to it today.”
  • “Take your time, there’s no rush.”

Can I help with [insert chore]?

Offering to help with those mundane everyday chores can make all the difference to someone who’s grieving. In our experience, people are more open to accept support if the request is specific. Think of some tasks that may be difficult to complete when a loved one has passed away, such as:

  • “Would you like me to take the kids to school this week?”
  • “Do you need any help with cooking or cleaning?”

5 things not to say when someone dies

I know how you feel

Although it can be tempting to share your own experiences, there is no one-size-fits-all approach to grief and everyone’s loss is unique. You should remain focused on what that person is going through and offer sympathy and support, without bringing your own experiences into the equation.

Everything happens for a reason

This counterproductive phrase will likely offer more comfort to you than the bereaved person. When somebody is struggling with intense sorrow, phrases like this can serve to invalidate the pain they are feeling. It’s safer to exercise caution than assuming that they subscribe to any notion of a higher power.

Hearse in crematorium

At least…

Phrases such as “at least he is no longer in pain”, “at least the death wasn’t sudden” or “at least you still have [insert family member]” does nothing to alleviate the person of their suffering. This loss will still be intensely painful and have a significant impact on their life, so care should be taken to acknowledge this.

Let me know if you need anything

Although you may have good intentions, vague offers of support can actually be unhelpful to the bereaved. Many people in this position will struggle to ask for help, due to the fear of being a burden or being unsure about what help they need. Instead, you should offer to help with specific tasks that the individual may be struggling with, as mentioned above.

You will meet someone else

When somebody has lost their partner, they often can’t imagine a future without that person in it. The idea of “moving on” can be deeply upsetting and many widows fear that memories of their significant other will fade. Considering a new relationship is an extremely personal choice, and uttering phrases like this could sound as if you’re devaluing the deceased.

Wooden heart with Never Forgotten engraved

Honour the memory of your loved one with Alexander Burn

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  • "I just wanted to say on behalf of the family a very big thank you for all the support and kindness extended to us regarding arrangements for our dear Mum's funeral.

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    It has been a very sad time but thanks again for making it bearable and the best it could be for our lovely Mum and all who attended that day.
    Even the sun came out …. now how did you do that???!!! Amazing!”

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